Case Study

Electric Utility with operations in multiple countries updates operating model

Client challenge

  • A Canadian utility was going through a reinvention after 100 years in business.

  • Their basic ERP platform was SAP, but it had originally been implemented with key modules missing.

Solution

  • Facilitated a series of workshops to integrate both leading processes in Finance along with SAP capabilities to support updated processes.

  • Developed new operating model to support operations in multiple countries.

  • Documented all process decisions with detailed process flows showing organizational handoffs and key internal control points.

Impact on client's business

  • Developed a new operating model to support Finance operations

  • Delivered a complete set of process documentation that clearly illustrated data movements and organizational handoffs between stakeholder groups.

  • Provided key SAP configuration updates required to support new operating model and processes.