Case Study
Industrial and Defense Manufacturing Company
Client challenge
Company had multiple lines of business in both the commercial and defense industries
An existing Shared Services Organization (SSO) serviced all lines of business but had an inconsistent service catalog
The existing SSO benchmarked poorly against top quartile companies
Solution
Conducted a number of workshops with representatives from the lines of business in both North America and Europe to determine the future state service catalog
Developed a standard service catalog designed to increase volume at the SSO and improve productivity metrics based on economies of scale
Developed a roadmap to move existing services from the lines of business to the North American and European service centers
Impact on client's business
Created standard service catalog and freed up the lines of business to focus on the key activities that differentiated the company in the market
Provided roadmap to facilitate a logical transition from the lines of business to the SSO
