Customer or Partner? The Role of the Business Units in Shared Services

I've posted a new article today dealing with the relationship between Shared Services and the business units they serve.  Here's an excerpt:

In developing the framework for shared services in an organization, there are different approaches to how the business units should be viewed. Some organizations view the business units as customers while other companies view the business units more as partners in a journey.  How the Shared Service Organization views the business units will impact their relationship with the business units and the way they chose to deliver services.

Continue reading Customer or Partner? The Role of the Business Units in Shared Services.