Latin American Shared Service Centers are leveraging digital technologies
/According to a press release from the Shared Services and Analytics Network, Shared Service Organizations (SSOs) are increasingly using digital technologies to automation their processes and reduce the human footprint in the Centers. According to the release:
29% of Latin American countries are integrating AI Chatbots,
31% are using Artificial Intelligence,
29% are using Machine Learning. SSON data includes how Latin American SSOs are planning to expand the scope of their operations this year by offering new services.
Around 40% of Latin American SSOs are also planning to scale down their footprint while they broaden their operations as automation becomes more prevalent.
It remains to be seen if these cost savings will be put back into the business for additional technology or re-skilling of now redundant human resources.
