Friday Five: A Global Perspective | November 18, 2011

1. China's Ex-pats: Emerging Asia Beckons.  Chris Devonshire-Ellis at china-briefing.com discusses changes in the Chinese employment system and its effect on foreign workers:

http://www.china-briefing.com/news/2011/11/18/chinas-ex-expats-emerging-asia-beckons.html

 

2. IASB and Japanese Regulators Work on Convergence. Inaudit.com covers the latest discussions.

http://inaudit.com/events/iasb-japan-regulators-working-on-ifrs-gaap-convergence-11166/

 

3. Accenture signs 5-year BPO contract for Accounts Payable outsourcing.  Accenture partners with Statoil, an international energy company with a presence in 40 countries.

http://www.offshoringtimes.com/Pages/2011/BPO_news3244.html

 

4.  IMF Sees "Buildup" of China Bank Risk Needing More Oversight

http://www.businessweek.com/news/2011-11-15/imf-sees-buildup-of-china-bank-risk-needing-more-oversight.html

 

5.  Shared Services Slash Costs.  Treasury & Risk Magazine disucsses a Hackett study that focuses on the move to multi-function shared services.

http://www.treasuryandrisk.com/2011/11/15/shared-services-slash-costs

Genpact Inaugurates Delivery Center in Dubai, UAE to Serve Middle East and North Africa-Based Clients

A press release from business process outsourcer Genpact announces the opening of a new delivery center in Dubai, UAE.  Here's an excerpt from the press release:

Genpact Limited (NYSE: G), a global leader in business process and technology management, today announced the opening of its Dubai, United Arab Emirates (UAE) global delivery center. The 80-seat modern center set up in Dubai as a licensed partner of Dubai Outsource Zone (DOZ) will provide business process services such as claims processing, customer service, collections, treasury operations, finance and accounting, analytics and risk-related services for clients in the Middle East and North Africa.

"We are delighted to begin operations in Dubai and hope to grow this center into a 500-person center in the next three years," said Tiger Tyagarajan, President and CEO, Genpact, speaking at the opening. "Not only will the center deliver business impact through our uniquely scientific Smart Enterprise Processes (SEPSM) framework, it will also help our clients make smarter business decisions through our Smart Decision Services comprising analytics and research, reengineering and risk management."

Setting up operations closer to clients is part of Genpact's growth strategy and the decision to set up in the UAE is based on the excellent infrastructure, supportive government policies, connectivity with the rest of the world, and the ease of doing business in Dubai. Genpact now has delivery centers in 17 countries around the globe.

"The Dubai center will increase our capabilities to deliver services in Arabic and we will initially be focusing on clients in the UAE, Kuwait, Qatar, Bahrain, Oman and the Kingdom of Saudi Arabia markets," saidVishal Pandit, SVP and Business Leader, Middle East at Genpact. "We will be providing project-based analytics and reengineering services as well as transaction processing and customer care services."

Dubai Outsource Zone caters to organisations specialising in services such as business process outsourcing, knowledge process outsourcing and legal process outsourcing. Additionally, it offers an environment that attracts different elements of the value chain, including banking and finance, insurance, IT, legal and airlines.

 

Philippine Outsourcing Threatened by a Lack of Trained Workers

Despite the global slump, and perhaps because of it, the outsourcing industry is struggling to find enough trained workers to meet expected demand for outsourcing.  Mayala Business Insight has an article describing the problem.  Here's an excerpt:

THE outsourcing industry may be hard-pressed in adding 80,000 to 100,000 new jobs every year due to what is now described is the acute problem of declining trained manpower.

But despite this, the country’s information technology and business process outsourcing (IT-BPO) industry remains optimistic of hitting double-digit growth in revenues this year.

"80,000 is a stretch," said Trade Secretary Gregory Domingo at the sidelines of the 3rd International Outsourcing Summit (IOS) at Sofitel Manila yesterday.

Addressing the delegates earlier in his welcome remarks, Domingo said: "It is a supply-side problem, not a demand-side problem."

Coming from a wide base of 600,000 workers in the industry, adding 80,000 to 100,000 workers every year suited to the industry’s requirement is a challenge.

Here's the link to the full article: Outsourcing Threatened by a Lack of Trained Workers.

China remaining competitive despite a rise in labor rates

One of the questions around globalization is the issue of China's continued competitiveness in the face of rising labor rates as well as regional competitors.  The conventional wisdom is that China will lose its competitive edge due to increasing pressure on labor rates.

Turns out that hasn't come true, at least not yet.  A study recently released by the global bank RBS indicates that China continues to remain competitive.  Labor rates continue to rise, but other changes in China's economic environment are offsetting some of the cost pressures.

Here's an excerpt from a Wall Street Journal article:

RBS’s top China economist Li Cui writes in a research note published Wednesday that “evidence of China losing out is still absent.” Her view is that China has been remarkably adaptive to rising labor costs and a strengthening currency.

“One would have expected that labor intensive industries should have been hurt the most given their thin margins and relatively weak pricing power in the global market. However during this period China’s exports of light manufacturing products has risen to about one-third of the world markets (from 22% in 2005), dominating other regional competitors,” she writes.

Another website, The Edge (Malaysia), expands on the shift towards capital intensive exports which has the effect of reducing the impact of rising labor rates:

“But actual evidence of China losing competitiveness is still largely absent. In fact rising labour costs have gone hand-in-hand with China's rapid growth in global market share (from 7%% in 2005 to 11% in 2010).

“The rise in capital intensive exports has been a big part of the change. Machinery and transportation is now the largest category of exports, accounting for 53% of the total Chinese exports, up from 39% in 2001. In these sectors increases in labour costs have relatively minor effects,” said the report.

Due to the dynamic nature of globalization, no country can rest on its past accomplishments.  But given the ambition and talent of the Chinese people, it's unlikely that China will be out of the game any time soon.

Link to the Wall Street Journal article: China Isn't Losing Its Manufacturing Competitiveness After All

Link to The Edge (Malaysia) article: No Actual Evidence China Is Losing Its Competitiveness, Says RBS

Preparing for the Lean Finance Journey; Lean Finance Conference; Auckland, New Zealand, 17-18 October 2011

In conjunction with my planned workshops at the Lean Finance Conference in Auckland, New Zealand on the 17-18 October, 2011, I have published a new position paper in conjunction with BrightStar Conferences & Training titled Preparing for the Lean Finance Journey.

Here's an excerpt:

Every successful transformation initiative has its roots firmly grounded in a well conceived
and executed plan. As part of a lean finance initiative, finance leaders must make an
objective evaluation of their organization and its capacity to manage change if they are to
successfully launch and complete a transformation initiative. Here are four ways finance
leaders can guide their transformation efforts:

Continue reading Preparing for the Lean Finance Journey at the Conference website.

Surprise: Outsourcing Buyers Look at More than Price

A recent survey conducted by HfS Research shows that buyers of outsourcing services are looking for more than low cost when it comes to outsourcing relationships.  The survey asked purchasers of outsourcing services what they thought was important and compared their responses to what providers of outsourcing services thought buyers wanted from them.

It's no surprise that some metrics like pricing aligned pretty well between providers and buyers.  What is surprising is the degree of difference between the two groups when it came to the soft lever of transformation such as governance and change management.  The survey revealed that buyers placed a higher level of importance on these soft transformational levers. Shown below is a graph which summarizes the survey results:

Source: HfS Research

What is surprising is that outsourcing providers underestimate how much help clients would like in managing change in their organizations.  This is obviously an opportunity for those providers, but they'll need to make their capabilities clear so that buyers clearly understand the value these providers are rendering over the contract lifecycle.

You can read the entire post at The Undisputed Facts of Outsourcing Part 7: Service Culture is the New Differentiator.

Lean Finance conference in Auckland, New Zealand

I will be hosting a series of workshops at the inaugural Lean Finance conference in Auckland, New Zealand on 17 - 18 October, 2011.  Hosted by Conferencz and BrightStar Conferences & Training, the Master Class series I'll be facilitating covers four sessions:

  1. The Value-Adding Finance Function
  2. Lean Assessment of Your Organization
  3. Re-engineering Finance Processes
  4. Transforming the Finance Professional

You can read more about the Conference at Conferencz's Lean Finance website and register for the event.  I hope to see you there.

India Sees FDI Increase 43 Percent in April

A new article by Dezan Shira & Associates discusses a new report on Foreign Direct Investment (FDI) in India.  India is showing a sharp increase in April over the prior year for new investment.  An excerpt from the article:

Indian foreign direct investment in April grew at a rate of 43 percent year-on-year, up from US$2.17 billion in 2010 to US$3.12 billion this year.

The statistics show a global economic recovery, particularly in European regions. Mauritius, Singapore, the United States, United Kingdom, Netherlands, Japan, Germany and the United Arab Emirates were the major investors in India.

In particular, the highest investments for the month came from Singapore (US$1.17 billion), followed by Mauritius (US$976 million), Japan (US$235 million), France (US$220) and Cyprus (US$170 million).

India’s services sector was the leading sector in terms of FDI with the overall monthly statistics as follows:

  • Services (US$658 million)
  • Construction activities (US$311 million)
  • Power (US$256 million)
  • Computers and hardware (US$96 million)
  • Telecommunications (US$46 million)
  • Housing and real estate ($38 million)

 It's no surprise that services is the top category for FDI, but it's interesting that construction and power generation are also a focus.  This represents a prime area for FDI in India as the country works to upgrade its infrastructure.

Continue reading India Sees FDI Increase 43 Percent in April at India-Briefing.com.

Finance as a Catalyst for a Successful Merger or Acquisition - Program Management

Note: This is the second post in a multipost series.  You can read the Overview here.

As the Finance organization prepares for the effective integration of a merger or acquisition, there are several phases that must be planned.  These phases include:

  • Pre-integration planning
  • The "Day One" start date
  • The continuing effort to merge the two organizations, including IT systems, work forces and governance models.

Any successful integration effort will be led by a strong Program Management Office (PMO) that provides the vision and guidance required.  The PMO is responsible for developing and executing the overall integration plan. The Finance organization can assist the PMO by identifying early on the leaders of the finance integration effort.  Team leads for each focus area within finance (e.g. general accounting, treasury, etc) should have not only relevant technical skills but also a proven track record of leadership.  The choice of individuals sends an important signal to the organization about its commitment to a successful integration.

Pre-Integration Planning

The time before the planned merger or acquisition date should be used to create a comprehensive plan that will guide the finance organization through and after the actual date of combination.  This will be a time when the finance organizations of both companies can exchange information that can assist in the integration planning.  There are a number of laws that govern the exchange of information in a merger or acquisition, the violation of which can lead to civil and criminal penalties.  In all instances the Finance organization should work very closely with their company's legal counsel to minimize the risk of gun jumping, or exchanging competitive information prior to the combination date.

As information is collected, a detailed plan should be developed that covers the activities of the Finance organization.  Subsequent posts will discuss some of these issues in detail, but in general the integration team should plan for the stub accounting period to account for the shortened reporting period (assuming the combination date isn't at the fiscal year-end).  Additionally, the integration team will need to think through critical issues such as notifying external and internal stakeholders of the planned changes (e.g. Where will suppliers send their invoices after the combination date?), how cash between the new and old legal entities will be separated, , how the two Finance organizations will work together, and how accounting information will be collected and aggregated given the disparate accounting systems.

Day 1 Activities

As of the date of the merger or acquisition, the integration team will need to properly value the acquired company or the acquired assets and liabilities.  It is essential that the acquiring company work closely with their external auditors to ensure proper valuation, including an audit of inventory that may be spread out over numerous locations.

The Day 1 activities also include the start-up of the combined operations, when the two companies are operating as one legal entity even though the key elements of the Finance organizations: the personnel and the IT and accounting systems are still separate.  This is where a well thought out plan is worth its weight in gold.  If the integration was properly planned, Day 1 will go well despite the complexities of the integration.

Continuing Merger Integration Efforts

Although the planning and Day 1 activities are essential to an integration, the way in which a company handles the post-merger activities will play a large part in how much and how quickly the anticipated synergies of the merger are realized.  There are different approaches to merger integration.  In some mergers or acquisitions, the acquiring company's business model and IT systems are the default standard and all of the target company's personnel and systems are converted over.  In other mergers, such as the HP-Compaq merger, the best of each company's systems are chosen while a new organizational model is developed.  If a company manages itself as a diversified conglomerate, it might even make sense to leave some or most of the systems "as is" since the acquired company will operate almost independently.  No matter which path is chosen, the efficient execution of the integration plan will in large part determine the success or failure of the merger or acquisition.

Conclusion

The above considerations just scratch the surface of the factors to be considered in a merger or acquisition.  No integration effort will go flawlessly, but if the integration effort includes detailed and realistic planning, an effective Day 1 start-up and effective long-term integration of both companies' work forces and systems, the finance and overall program management teams will greatly increase the odds of a successful integration.

Ernst & Young survey on India Foreign Direct Investment (FDI) shows investor optimism

A recently released survey by Ernst & Young shows that executives of multinational corporations still see India as an attractive place to invest.  The survey included approximately 500 executives and indicated that India is seen as a "global leader in education, R&D, innovation, and as a producer of high value-added goods and services".

The study was led by Rajiv Memani, Country Managing Partner at Ernst & Young India.  For the details, Ernst & Young encourages people to contact them (Hey, they've got to have a reason to fund the research!).

You can read more at Reaching towards its true potential - Ernst & Young's 2011 India attractiveness survey.

Globalization as a Transformational Lever for Finance

I have a new article posted today about leveraging globalization for finance transformation.  Here's an excerpt:

There is no doubt that globalization has had a profound impact on the way companies operate.  Yet many have successfully leveraged the dynamics of globalization to create sustained competitive advantage.  As a critical partner in the development of corporate strategy, leading finance organizations have made globalization a key component of their service delivery strategy to strengthen analytical insight, manage enterprise risk and achieve a competitive cost structure.

Continue reading Globalization as a Transformational Lever for Finance.

Deloitte Opens New Sourcing Center in Shanghai, China

A brief article on the Shanghai Daily website discusses a new delivery center opened by Deloitte.  It will serve China and portions of Asia and provide IT and BPO services to clients in that region.  This move was inevitable given the opportunities in that region.  Look for more service companies to set up BPO service centers as the market continues to grow.

DELOITTE Touche Tohmatsu Ltd has opened a global delivery center in Shanghai, the first of its kind in China.

The new GDC facility, located in the Zhangjiang Hi-Tech Park, is expected to employ more than 8,000 employees in future, which makes it the biggest facility among Deloitte's 11 global GDC centers.

The center will provide Deloitte's Chinese and North Asia enterprise clients information technology and business process services. It will help clients save cost and improve work efficiency.

Deloitte's biggest GDC center now is in India with 8,000 employees.

Here the link to the article: Center Opens.   (The Chinese make a lot of great products, but their journalists need to work on the creativity of their article headlines.)

Featured Discussion on Toolbox for Finance on Wednesday, May 18, 2011

I will be hosting a featured discussion on Toolbox for Finance on Wednesday, May 18, 2011.  The topic will be globalization and its impact on the development and execution of finance strategy.  The discussion will be located in the Strategy Development group.

Please join us and contribute your questions and comments.

Transforming Finance into a True Business Partner: 7 Lessons from CA Technologies

If you've been involved in a corporate finance or accounting group, chances are you've heard your company's senior leadership discuss the challenges of transforming the finance organization into a value-added business partner.  When executives say that, they typically are thinking about moving the finance group away from the "bean counter" mentality and towards a group that can provide fresh and meaningful insight into the inner workings of their business.

While this transformation is a worthy goal, it is far easier said than done.  Fortunately, there are leaders and finance organizations who have gone down this path.  One example is Nancy Cooper with CA Technologies.  The Treasury and Risk website has a profile on Ms. Cooper and how she helped turn the fortunes of CA Technologies around through a transformation of the finance group.  It's a great story and worth your time to read.  Here are the main points I gathered from the story along with my commentary.  A link to the article is provided at the end of this post.

  1. Start with the end in mind.  Every great transformation story starts with a vision of the future.  In this case, Ms. Cooper's goal was to turn accountants into analysts, and fundamentally change the culture of the finance organization from one focused on transaction processing to one that provides actionable insight for the company's managers.  She focused on changing the capabilities and the identity of her finance organization.
  1. Create a leadership culture.  No great leader accomplishes meaningful transformation on their own.  They understand that their ability to drive transformational change occurs through other people.  Ms. Cooper focused on getting the right leaders in place to set the stage for transformation.
  1. Define your mission.  Any transformation plan should have a clear goal to reach.  A strong focus on a particular mission greatly increases the chance of success.  In Ms. Cooper's case, she defined the ability of creating and providing strategic information to her organization as the goal of transformation.
  2. Incorporate organizational development.  As part of the transformation journey, Ms. Cooper had to identify existing Finance skills, determine what the required skills were for the future state vision, and implement a training and development program to bridge the gap.  Every organization undergoing transformation must incorporate organizational development goals to fulfill the vision and reduce risk during the transition process.
  3. Enhance the governance structure.  Creating new processes and organizational structures is a necessary but insufficient model for transformation.  The transformation process must be guided and maintained by an appropriate governance structure.  In the case of CA Technologies, Ms. Cooper assembled a governance council comprised of V.P.'s, Senior Directors and Directors to enable oversight and control of the transformation process.
  4. Build capacity in the finance organization.  As part of the transformation, Ms. Cooper developed depth in the organization, primarily due to the leadership development program implemented as part of the transformation effort.  The organization today is less dependent on any one person, including Ms. Cooper.
  5. Develop an agile organization.  Through the transformation effort, CA Technologies and Ms. Cooper have increased the agility of their finance organization.  Greater leadership at all levels, better defined performance goals, and personnel that have clear expectations and the skills to accomplish their goals enable the company to better respond to the challenges and opportunities that will inevitably be encountered.

What other lessons would you add?  Please use the comment section below to contribute your ideas.

Read the full article at Turning Accountants into Analysts.

If you enjoyed this post, you might enjoy reading the Global Finance 360 article: The CFO as Transformational Leader.

Business Outlook Survey Shows CFO Optimism

A recently released survey by Duke University and CFO Magazine shows that CFOs are becoming increasingly optimistic about the business outlook.  The survey reveals that finance leaders expect increased earnings and investment for their organizations.

Some of the highlights include:

  • Fifty-six percent of finance chiefs in the United States say they are more optimistic about the economy than they were last quarter, up from 50% in December.
  • They plan to increase capital spending by 12% on average over the next 12 months, a robust rise that marks the highest level of capital-spending growth since 2004.
  • CFOs say spending on technology will increase by 6%, research-and-development spending will rise 4%, and marketing and advertising outlays will also grow by 4%.
  • On average, [Finance chiefs] plan to increase their domestic full-time workforce by just over 1% in the next year.
  • The growth in consumer demand tops the list of concerns external to their organizations.
  • Maintaining margins is the top internal concern.

You can read the full article on the CFO.com website here:  Spring Fever? CFO Optimism Returns to Pre-Recession Levels

The Five Most Important Qualities in a Shared Services Leader

In any walk of life, strong leadership can make the difference between success and failure.  Shared Services is no different.  Strong leaders have a way of making a difference in their organization and in the lives of the people who work for them.

The Shared Services & Outsourcing Network has an interesting article on the most important characteristics of a Shared Services leader.  The article is based on a survey of employees in Shared Services.  Finance is well represented, but so is HR and other areas.  The results are not surprising.  What are they? Glad you asked. 

Here's a summary of the five points along with my commentary.  The percentage of respondents who voted for that particular attribute are shown in parentheses.  I'll post a link at the bottom of this post to the full article.  It's worth your time to read in its entirety.

    • Provides a clear vision of where we are going and leads by example. (92%)

    Leadership gurus Jim Kouzes and Barry Posner, in their book The Leadership Challenge, discuss the ability to craft and communicate a vision as one of the top traits of a leader.  Kouzes and Posner discussed the trait as the ability to be forward looking, but however it's phrased, people are looking for a leader that has a vision for the future and is able to communicate it in ways that are both challenging and reassuring.   So many times "leaders" spend time on everything but casting and communicating the vision.  If you're one of them, consider the results of this survey

      • Empowers us / trusts us. (74.5%)

      As a consultant, one of the things I hear from my client's personnel is that they want to be in a position where they can contribute and make a difference.  Very few people are content to show up at a cubicle each day, collect reams of data and issue a report that few people will read.  That life is death for most employees.  Effective leaders empower their employees to make a real difference.  Sure there could be some risk, but so what?  There is always risk.  As a leader, would you rather risk missing opportunities to make an impact on your organizations?  True leaders know they can't do it by themselves.

        • Offer support and provide regular coaching (67.9%)

        In most organizations and for most department heads (not I did not use the word Leader), the performance management process consists of a hastily prepared annual review which the manager then gets signed and submitted to Human Resources.  Whew!  Glad that's done!  Effective leaders understand that each day is an opportunity to provide meaningful feedback and enable employees to live up to their potential.  Waiting until the end of the performance year to Manage by Surprise is simply unacceptable.

        • Keeping us informed of progress (55.4%)

        No one likes to be kept in the dark.  Sometimes managers deliberately withhold information because they need to, but more often it's simply a matter of indifference or oversight.  They don't appreciate the importance of disseminating information on a timely basis.  Nature abhors a vacuum and in the absence of information employees will make their own conclusions.  Effective leaders communicate regularly and keep the employees apprised of progress.

        • Manages performance fairly (49.1%)

        Remember when you were in grade school and the teacher always called on Billy in the first row to go outside and clap the erasers?  Well, we hated favorites back then and we still do.  Most employees don't mind being judged, they only want to be judged fairly.  This means giving the criteria for performance before the beginning of the performance year and then reliably collecting information throughout the year.  It also means having realistic criteria to begin with.  Effective leaders use performance management as a way of reliably evaluating the strengths and development opportunities for each person in their group.  And they use it to provide frequent and fair feedback.

        So there you have it, the Top 5 Qualities for a Shared Services Leader as described by the Shared Services & Outsourcing network. 

        Finance as a Catalyst for a Successful Merger or Acquisition

        Editor's Note: This is the first of a multi-post series discussing the impact that Finance can have in a merger or acquisition.

        Your company has just announced a pending merger or acquisition, and the Finance organization has a key role in the successful integration of the acquired asset.  As part of integration effort, the Finance organization must develop and execute a plan that effectively integrates the new business while controlling cost and risk.  The decisions Finance makes are critical to realizing the anticipated value creation and its ability to communicate that value to stockholders, creditors and other relevant stakeholders.  

        The challenge is bucking the historical trend of mergers and acquisitions.  Studies have shown that many mergers and acquisitions fail to deliver the anticipated increase in shareholder value.  In fact, some mergers and acquisitions have been known to actually destroy shareholder value.  It doesn’t have to be that way.  Thoughtful planning and careful execution of the integration program can increase shareholder value and create the scalable platform necessary to support future growth.

        Leadership at all levels of the Finance organization is required to successfully drive the integration effort.  Executive sponsorship will be most effective when it is visible and committed to providing the necessary resources for a successful integration.  Leading companies also commit dedicated leaders to each focus area to ensure that proper attention is given to the integration program while maintaining the leadership and staff necessary to run the existing organization during the integration period.

        The table below highlights six focus areas that are essential to any merger or acquisition.  Proper planning and methodical execution are the keys to a successful integration.

        Table 1: Top Focus Areas for Finance Integration

          In subequent posts I'll discuss each of these areas in more depth.

        Effective Financial Forecasting - Part 2

        Note: This is the second post on effective financial forecasting.  You can read Part 1 here.

        Given the challenges of forecasting and its importance to organizational management, companies must find better ways to manage forecasting.  Fortunately, leading companies are finding ways to make the insights from the forecasting process more meaningful.  Listed below are five steps a company can take to transform the forecasting process:

        • Integrate Forecasts:  The financial forecast will never be accurate if it is developed independently of other forecasts.  Line items in the financial forecast should have direct ties to forecasts and planning assumptions made by Sales and Operations.  All groups should be using a common set of drivers and assumptions regarding the economic outlook and the expected demand for the company’s products or services.  A key benefit will be increased communication between departments.
        • Leverage Technology:  Performance Management is one area that has lagged in the area of technology investments and integration.  An effective forecasting process will have an application dedicated to the planning and performance management process to enable web-based data entry and automated roll-ups based on the reporting structure. 
        • Reduce the Level of Detail:  Most forecasts could benefit by dramatically reducing the level of detail.  Every forecast should minimize the level of detail needed to forecast revenue and profitability.  Attention should be paid to those key line items that drive changes in the forecast.
        • Implement Rolling Forecasts:  Business events do not follow the artificial distinction of a fiscal year end.  An effective forecasting process uses a rolling forecast to project beyond the current fiscal year.  Six quarters is typical but it can vary by company and industry. 
        • Drive Cultural Change: Ultimately senior management will set the tone for the forecasting process.  If managers know they are going to face a backlash for telling the truth, they will continue to game the system and submit unrealistic forecasts.  An environment must be created where there is an incentive to create accurate forecasts and where managers have the political support to do so.

        Conclusion

        By following these best practices, companies will be able to reduce the time and effort required to develop a usable forecast.  With improved forecasting, companies will have an effective tool for executing strategy, allocating resources and communicating expected results with key stakeholders.

        India Leads the World in Wage Hikes

        An article from Industry Week discusses the double-digit wage hikes employers can expect to hand out.  According to the article, wages are set to rise almost 13%.

        An excerpt:

        At the fastest pace in the world, Indian corporate salaries are set to grow by 12.9% this year and will keep rising at this level for up to five years, a consultancy forecast on March 8.

        Indian wage growth slipped to an average 6.6% in 2009, the survey said, but quickly moved up the following year to 11.7% as India shed the effects of the global economic downturn.

        "We expect Indian salaries to grow by 12% to 15% over the next four to five years for sure," Sethi said.

        Continue reading India Sets World Record for Double-digit Wage Hikes.

        Effective Financial Forecasting - Part 1

        Prediction is very difficult, especially if it's about the future."

        --Nils Bohr, Nobel Laureate in Physics

        Predicting the future has never been easy.  And in today’s dynamic and global environment, it’s harder than ever.  Yet despite the difficulties, an effective forecasting process is essential to properly managing a company.  Numerous stakeholders, both internally and externally, depend on the forecast to evaluate the health and direction of the company.

        Despite the importance of an effective forecasting process, many companies continue to struggle with a process that is highly manual and time-consuming, and that yields information that is often inaccurate and quickly obsolete.

        There are various challenges that contribute to forecasting difficulty:

        • Management Expectations: Most management teams like detail and forecasting is no exception.  Most forecasts are far too detailed, creating a lack of focus on the key drivers that “move the needle” on revenue and profitability.  A large amount of detail in the forecast requires more information, and turns into a data collection exercise instead of focusing on the insights produced by the forecasting process.
        • Data Management: The monthly close cycle of many companies prohibits the timely collection of data.  Additionally, the level of granularity provided by the accounting process is often inconsistent with the forecasting requirements of management.  Finally, quality operational data is required to understand the drivers of revenue and cost, yet this is exactly the type of data that is difficult to retrieve from a company’s information systems.
        • Disconnects Between Forecasts: Companies have multiple forecasts.  Sales, Operations, Marketing and Finance all have different forecasts with different models, assumptions and time horizons.  When there is a disconnect between the various groups, it is virtually guaranteed that the financial forecast will be inaccurate.
        • Technology: Despite the millions of dollars invested in enterprise technology, many companies still rely on Excel spreadsheets to collect, consolidate and report forecasts.  This leads to a highly manual effort that requires substantial time.  The use of spreadsheets makes multiple updates of the forecast difficult and error prone.
        • Organizational Culture: All too often managers are castigated for producing results below forecast.  As a result, managers are tempted to “game the system” by forecasting on the low end of expectations with the hope of ending above expectations at month-end.  This can lead to deliberately inaccurate forecasts.

        In a subsequent post I'll discuss ways to create a more effective forecast.