The Shared Services and Outsourcing Network is hosting a conference in Krakow, Poland on March 9 - 10, 2011. One of the workshops focuses on planning and launching a Shared Service Center in Central and Eastern Europe. The workshop will cover topics such as:

Critical success factors for any Shared Services implementation
Defining the project scope (depth and breadth)
Recognising the critical importance of the “customer”
People and organisation structures
Systems/technology and ERP
Processes
Considering outsourcing as a possibility
Criteria for your location decision

You'll also have the chance to tour the UBS Shared Service Center in Krakow. The UBS SSC spans the areas of legal, compliance, risk, research, operations, IT, marketing and analytics.

To get an additional perspective on relevant topics covered by the IQPC Shared Services and Outsourcing Conference, you can listen to a podcast on ways to keep personnel turnover low in your Shared Services Center:

Tony Roberts-York: Shared Services: How To Achieve Attrition Rates of Below 10%

You can sign up by visiting the Conference website.