Only five days until the Eastern & Central Europe Shared Services & Outsourcing Conference

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There's still time to register for the IQPC Shared Services and Outsourcing conference in Krakow, Poland.  The Conference will be held on 9-10 March, 2011.

Some of the many topics to be covered include:

  • KPI's: The Best Form of Measurement
  • Balancing Customer Service and Bottom Line Needs
  • Priming the Ejector Seat: Devising Exit Strategies Just In Case
  • Automation: Beyond Initial Implementation
  • Reset Shared Services to Maximise Value Creation

In addition to the many workshops, this conference represents a great opportunity to network with others who are on the shared services and outsourcing journey.  I recommend that you attend if you are able to do so.

European IQPC Shared Services and Outsourcing Conference - Launching a Shared Service Center in Central and Eastern Europe, Maintaining a Low Attrition Rate, and Much More

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The Shared Services and Outsourcing Network is hosting a conference in Krakow, Poland on March 9 - 10, 2011.  One of the workshops focuses on planning and launching a Shared Service Center in Central and Eastern Europe.  The workshop will cover topics such as:

  • Critical success factors for any Shared Services implementation
  • Defining the project scope (depth and breadth)
  • Recognising the critical importance of the “customer”
  • People and organisation structures
  • Systems/technology and ERP
  • Processes
  • Considering outsourcing as a possibility
  • Criteria for your location decision

You'll also have the chance to tour the UBS Shared Service Center in Krakow.  The UBS SSC spans the areas of legal, compliance, risk, research, operations, IT, marketing and analytics.

To get an additional perspective on relevant topics covered by the IQPC Shared Services and Outsourcing Conference, you can listen to a podcast on ways to keep personnel turnover low in your Shared Services Center:

Tony Roberts-York: Shared Services: How To Achieve Attrition Rates of Below 10%

You can sign up by visiting the Conference website.